Terms and conditions

Orders & Payment

• All orders must be paid in full at the time of purchase. We accept payments through secure third-party providers.

Processing & Shipping

• Orders are processed within 1–2 business days before shipping. Delivery typically takes 3–4 business days, but actual times may vary depending on the carrier.

Returns & Refunds

• Because coffee is a perishable product, we do not accept returns. If your coffee bag arrives damaged, please email a photo to [email protected] for a replacement or refund.

Product Availability

• We do our best to keep all items in stock, but availability is not guaranteed. If an item is unavailable, we will notify you and issue a refund if payment has already been made.

Use of Our Products

• Our coffee is intended for personal consumption only. Resale without permission is not allowed.

Limitation of Liability

• XYLA Coffee is not responsible for delays caused by shipping carriers, weather, or other events beyond our control.

Contact Us

• For any questions regarding these terms, please reach out at [email protected]

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